Frequently Asked Questions

We offer a variety of training plans that is customised to you and your dog’s needs. Whether you are a first-time puppy owner, have a newly adopted rescue or need professional guidance on resolving a serious behaviour issue – we can help!

Every new client will start with an initial consultation. During this session, we will assess your dog, discuss your training goals and come up with management solutions to provide immediate relief. We will email a written report to you in the next 2-3 days to help you consolidate all the information and see a clear training path forward.

Absolutely! Even the toughest behaviour issues can be effectively addressed without us being physically present with you. Virtual training is in fact the best place to start especially for dogs that display intense fear, anxiety, excitability and/or aggression.

It is a common misconception that you need to show us your dog’s concerning behaviour for us to help. We strongly recommend you not to do that as it will aggravate your dog’s condition further and prolong the road to recovery.

With virtual training, you can receive expert guidance on how to work with your dog under environmental conditions that they are most comfortable with. It is also extremely important that you bond with your dog as much as possible through this training process. The presence of a trainer (i.e. the dog expert) can sometimes pose as an exciting distraction and hinder that development.

Yes, you can! Just reach out to us and we will make the necessary arrangements to pro-rate your sessions. The same goes vice versa.

We highly recommend you do so! There are so many important things that you need to do to prepare for your puppy’s arrival. It’s also essential that you learn what to expect and how to manage common puppy behaviours ahead of time.

The best time to start training is right now. Learning how to properly socialise your puppy is the  top priority in the first 16 weeks of their life. This is the most critical period of their development  and the best way to prevent future fearful and aggressive behaviours down the road. Working with  us as soon as you can also helps you to prevent your puppy from developing undesirable habits.  The more your puppy gets to rehearse a certain behaviour, the more difficult it is to undo! 

All our private training sessions will begin from the safety and comfort of your home. We are able  to pace our program activities according to the vaccination status of your puppy. 

Yes, an initial consultation is required because it is the best way for us to determine your specific  training needs and build an appropriate program for you accordingly. 

It really depends. Based on our experience, most teams require a minimum of 6 sessions because  it takes time to become fluent in the training and communication process. A single session will not  cut it – unless you’re an experienced handler seeking reaffirmation on an ongoing training  protocol. 

If you are not ready to commit to a full training program, we offer smaller training packages so that  you can still get started with the right guidance. You can always extend the program later on. 

Each session is 1 hour long.

The first few sessions are typically conducted indoors (i.e. your home). As your dog progresses  and picks up new skills, we will transition to outdoor locations convenient and appropriate for you  and your dog.

Again, it depends. Sometimes all it takes is a shift in your dog’s environment set-up to see instant  improvements in behaviour. But remember that a combination of consistent practice and  environmental management are the key ingredients to long-term training success.  

It is always best to prevent a potential behaviour issue before it develops. The longer the dog has  been rehearsing a certain behaviour, the more ingrained and complex it can become. Some  behaviour concerns, such as separation anxiety, can take more than a year to resolve. We always  recommend that you reach out as soon as you can because most problems can quickly escalate  and become more difficult to deal with. 

Please note for severe behaviour cases related to fear, anxiety and aggression, we may have to  refer you to consult a veterinary behaviourist to receive the appropriate help you need. 

We are in strong support of LIMA (Least Intrusive, Minimally Aversive) approaches to training. All our training methods are centered around positive reinforcement and backed with the most  current science on dog training and behaviour. 

Acceptable equipment: 

  • Harness
  • Solid leashes
  • Flat buckle collars
  • Head collars
  • Basket muzzles
  • Food/toy reinforcements 

Unacceptable equipment: 

  • Shock/electric collars
  • Chain martingale collars
  • Choke chain collars
  • Prong collars
  • Retractable/flexi leashes
  • Slip leashes
  • Invisible/electronic fencing 

We hold professional certifications from organisations that require us to uphold their code of  conduct. Inherent in these certifications is the agreement to abide by their standards of ethics and  practice. While we respect the right of owners to make personal choices with regards to the  training equipment they use on their dogs, aversive training tools are strictly not permitted in our training sessions. If you are currently using an equipment that is not permitted, PokéDog Training  will create a training plan to discontinue its use. However, if you choose to continue to work with  an unacceptable equipment(s), we reserve the right to terminate your training package and refund  for any unused sessions.

No, you don’t have to if you prefer to use a verbal marker. Using a clicker does not mean that your  dog cannot recognise a verbal marker. These markers can be used interchangeably. 

At PokéDog Training, we welcome all owners who are aligned with our training philosophies and are receptive towards our training methodologies. Please do not feel bad for having used less than-ideal methods in the past. As long as you are keen on working with your dog in a positive  and fear free manner, we will never hesitate to help you! 

Yes, of course! But each dog must have a focused and dedicated handler who is not distracted.  

If you have young children (below 16 years old) attending, they must be supervised by one adult  who is not the main handler for the dog. However, please understand if we request to moderate  the number of participants at the training sessions. Some dogs can be easily overwhelmed and  lose their focus when others are around. Do know that you may take photos and videos of your  training sessions to share what you learnt afterwards! 

We are able to cater to more than 1 dog in the same household for all our training programs. However, we recommend that we focus on working on the dogs separately during the sessions so  that they can focus better and get the dedicated attention that they deserve. 

Our dogs are never too old to pick up new skills or change their behaviour. Please, please do not  think that it is too late to get help especially if your older dog is displaying worrying behaviours. Behaviours stemming from stress can have a harmful impact on their physical health and overall  well-being. We can help no matter how old your dog is!  

The only exception is if the dog displays a new behaviour issue suddenly with age. In this instance, we will recommend that you schedule a vet visit immediately to rule out any underlying  health conditions and/or pain.

We specialise in private classes because we believe in catering to every team’s specific needs.  

However, we may offer small group classes from time to time. This is usually for clients that have  worked on us 1-to-1 previously and expressed an interest to continue training with other like minded owners. Or we may conduct a one-time clinic to cover a niche training topic. Follow us on  social media to stay updated on the latest announcements!

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